Политика возврата средств

At JANE & CO, we take pride in preparing fresh desserts and baked goods with care. Due to the perishable nature of our products, all sales are generally final. Please read this Refund Policy carefully before placing an order.

1. Order cancellations

Orders may be cancelled only if preparation has not yet started.

To request a cancellation, please contact us as soon as possible:

Email: info@janeco-official.com
Phone / WhatsApp: +971 56 286 2727

Once preparation or delivery has started, the order cannot be cancelled.

2. Refunds and replacements

Because our desserts are freshly prepared and perishable, we do not accept returns.

A refund, replacement or store credit may be considered only in the following cases:

  • the wrong item was delivered;
  • an item arrived significantly damaged;
  • an item was missing from the order;
  • there was a confirmed quality issue with the product.

Please contact us within 2 hours of receiving your order and provide:

  • your order number;
  • clear photographs of the item and its packaging;
  • a short description of the issue.

After reviewing the request, JANE & CO may offer, at its discretion:

  • a replacement;
  • store credit;
  • a partial refund;
  • a full refund.

Refunds are not automatic and each request will be reviewed individually.

3. Cases not eligible for a refund

We are unable to offer refunds or replacements in the following cases:

  • the customer changes their mind after preparation has started;
  • incorrect delivery information was provided by the customer;
  • delivery was unsuccessful because the customer was unavailable or could not be contacted;
  • the customer refused or failed to receive the order during the selected delivery slot;
  • there are minor differences in colour, decoration, shape or presentation due to the handmade nature of our desserts;
  • the product was stored, transported or handled incorrectly after delivery or pickup;
  • the product was consumed or disposed of before the issue was reported and documented.

4. Delivery

JANE & CO currently delivers within Dubai.

  • Delivery is free for orders of Dhs. 150 or more.
  • A delivery fee of Dhs. 50 applies to orders below Dhs. 150.
  • Available delivery dates and time slots are shown in the cart.
  • Same-day delivery is subject to the time of order and available delivery slots.
  • After 4:00 PM Dubai time, the earliest available delivery date will normally be the following day.

Delivery times are estimates and may be affected by traffic, weather, building access, incorrect delivery details or other circumstances outside our control.

JANE & CO is not responsible for delays caused by circumstances outside our reasonable control.

5. Pickup orders

Pickup may be available only when confirmed in advance by JANE & CO.

Pickup address:

Kitchen Park K-05
Al Quoz Industrial Area 2
Dubai, UAE

Customers are responsible for collecting their order at the confirmed time.

Once an order has been handed over to the customer or their representative, JANE & CO is not responsible for damage caused by transportation, improper storage or handling after pickup.

6. Refund processing

Approved refunds will be issued to the original payment method whenever possible.

The time required for the refund to appear in the customer’s account may depend on the payment provider or bank. Processing times are outside the control of JANE & CO.

Delivery fees may be non-refundable where delivery has already been attempted or completed, unless the issue was caused by JANE & CO.

7. Contact us

For questions, cancellations or refund requests, please contact us:

JANE & CO
Email: info@janeco-official.com
Phone / WhatsApp: +971 56 286 2727
Address: Kitchen Park K-05, Al Quoz Industrial Area 2, Dubai, UAE