Terms of service

Terms of Service

These Terms of Service govern your use of the JANE & CO website and the purchase of products from us.

This website is operated by JANE & CO. Throughout the website, the terms “we”, “us” and “our” refer to JANE & CO.

By accessing this website, placing an order or using any of our services, you agree to these Terms of Service, our Refund Policy, Privacy Policy and any other policies displayed on the website.

1. Online store terms

By using this website, you confirm that you are legally permitted to use the website and place an order, or that you are doing so with the permission and supervision of a parent or legal guardian where required.

You may not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.

You must not attempt to interfere with the operation, security or functionality of the website.

2. Products and availability

We make reasonable efforts to display product descriptions, ingredients, photographs, sizes, weights and prices as accurately as possible.

However, because our desserts are handmade, minor differences may occur in:

  • colour;
  • shape;
  • decoration;
  • arrangement;
  • finishing;
  • presentation.

Such minor variations do not automatically mean that a product is defective.

All products are subject to availability. We reserve the right to:

  • limit available quantities;
  • temporarily remove a product;
  • change the available flavours or assortment;
  • discontinue a product;
  • substitute an unavailable decorative element with a reasonably similar alternative where appropriate.

Where a material change affects an order already placed, we will contact the customer before proceeding whenever reasonably possible.

3. Allergies and product information

Customers are responsible for reviewing the product description and contacting us before ordering if they have any allergies, intolerances or dietary requirements.

Our products may contain or come into contact with common allergens, including:

  • nuts;
  • dairy;
  • eggs;
  • gluten;
  • soy.

We cannot guarantee that any product is completely free from traces of allergens unless expressly confirmed by JANE & CO in writing.

4. Pricing and payment

All prices are displayed in UAE dirhams and may appear as AED or Dhs.

We reserve the right to change prices, offers and delivery charges at any time. Any change will not normally affect an order that has already been accepted and paid for, except where there is an obvious pricing or technical error.

An order is not confirmed until:

  • payment has been successfully completed; or
  • another payment arrangement has been expressly confirmed by JANE & CO.

Promotional codes:

  • must be used before payment;
  • cannot normally be applied after an order has been completed;
  • may have separate expiry dates and conditions;
  • may not be combined unless expressly stated.

5. Orders

After an order is placed, the customer is responsible for checking that the following information is correct:

  • selected products;
  • flavours, fillings and colours;
  • quantity;
  • personal message;
  • delivery or pickup date;
  • delivery time;
  • recipient name;
  • phone number;
  • complete delivery address.

We may refuse, suspend or cancel an order in cases including:

  • product unavailability;
  • an obvious pricing or technical error;
  • incomplete or incorrect customer information;
  • suspected fraud or unauthorised payment;
  • an address outside our delivery area;
  • circumstances preventing us from safely preparing or delivering the order.

If we cancel a paid order, we will contact the customer and arrange an appropriate refund where applicable.

6. Delivery

JANE & CO currently delivers within Dubai.

  • Delivery is free for orders of Dhs. 150 or more.
  • A delivery fee of Dhs. 50 applies to orders below Dhs. 150.
  • Available delivery dates and time slots are displayed in the cart.
  • Same-day delivery depends on the time the order is placed and the remaining available delivery slots.
  • After 4:00 PM Dubai time, the earliest available delivery date will normally be the following day.

Customers must provide complete and accurate delivery details, including:

  • building or villa name;
  • apartment or unit number;
  • area;
  • street details where applicable;
  • recipient name;
  • reachable phone number.

Delivery times are estimates and may be affected by:

  • traffic;
  • weather;
  • building access restrictions;
  • security procedures;
  • incorrect address information;
  • customer or recipient unavailability;
  • circumstances outside our reasonable control.

The customer or recipient must be available during the selected delivery period and must respond to calls or messages from the delivery team.

Additional delivery charges may apply if a second delivery attempt is required because:

  • the customer provided incorrect information;
  • the recipient was unavailable;
  • the delivery team could not access the location;
  • the customer requested a change after dispatch.

7. Pickup

Pickup may be available only when confirmed in advance by JANE & CO.

Pickup address:

Kitchen Park K-05
Al Quoz Industrial Area 2
Dubai, UAE

Customers must collect their order at the confirmed time.

Once an order has been handed to the customer or their representative, responsibility for safe transportation, handling and storage passes to the customer.

8. Product handling and storage

Our desserts are fresh and perishable.

Customers must follow any storage, refrigeration, transportation and serving instructions provided with the product or displayed on the website.

Unless otherwise stated, refrigerated products should be placed in suitable refrigeration as soon as reasonably possible after delivery or pickup.

JANE & CO is not responsible for deterioration or damage caused after delivery or pickup by:

  • leaving the product at room temperature for too long;
  • exposure to heat or direct sunlight;
  • improper refrigeration;
  • unsafe transportation;
  • dropping, tilting or shaking the box;
  • failure to follow storage or serving instructions.

9. Cancellations, refunds and replacements

Because preparation may begin shortly after an order is confirmed, cancellation is possible only if production has not started.

Our desserts are perishable and cannot normally be returned.

Refunds, replacements and store credits are handled in accordance with our Refund Policy.

Nothing in these Terms is intended to exclude or limit any mandatory consumer rights that apply under the laws of the United Arab Emirates.

10. Third-party platforms and delivery services

JANE & CO products may also be available through third-party platforms, including delivery marketplaces.

Prices, offers, product availability, delivery areas and delivery fees may differ between:

  • the JANE & CO website;
  • WhatsApp orders;
  • Talabat;
  • Keeta;
  • Deliveroo;
  • Udora;
  • other third-party platforms.

Orders placed through a third-party platform may also be subject to that platform’s own terms, policies and refund procedures.

We are not responsible for the availability, technical operation or independent policies of third-party websites, payment providers or delivery platforms.

11. Website information

We aim to keep the information on our website accurate and current. However, errors, omissions or temporary technical issues may occur.

We may update:

  • product information;
  • prices;
  • photographs;
  • availability;
  • website content;
  • delivery information;
  • these Terms of Service.

We do not guarantee that the website will always be available without interruption or technical error.

12. Intellectual property

Unless otherwise stated, all content displayed on this website belongs to JANE & CO or is used with permission.

This includes:

  • brand names;
  • logos;
  • product names;
  • photographs;
  • videos;
  • graphics;
  • website design;
  • written content;
  • packaging concepts.

The content may not be copied, reproduced, published, modified, distributed or used commercially without prior written permission from JANE & CO.

13. Prohibited use

You must not use the website:

  • for unlawful or fraudulent activity;
  • to submit false customer or payment information;
  • to interfere with website security;
  • to introduce malicious software;
  • to collect information about other users without permission;
  • to copy or commercially exploit our content without authorisation.

We may restrict access to the website where misuse is suspected.

14. Limitation of liability

To the fullest extent permitted by applicable law, JANE & CO will not be responsible for indirect or consequential loss arising from:

  • misuse of the website;
  • incorrect storage or handling of products;
  • customer-provided errors;
  • delays outside our reasonable control;
  • the operation of third-party platforms.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable UAE law.

15. Changes to these Terms

We may update or replace these Terms of Service from time to time.

The current version will be published on this website. Continued use of the website after an update means that the customer accepts the revised Terms for future use and future orders.

Changes will not normally apply retrospectively to an order already accepted, unless required by law or agreed with the customer.

16. Governing law

These Terms of Service are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Any dispute will be handled by the competent authorities or courts of Dubai, subject to any mandatory consumer rights and procedures available under applicable law.

17. Contact information

Questions about these Terms of Service may be sent to:

JANE & CO
Email: info@janeco-official.com
Phone / WhatsApp: +971 56 286 2727
Address: Kitchen Park K-05, Al Quoz Industrial Area 2, Dubai, UAE