PRIVACY POLICY
Last updated: August 4, 2026
JANE & CO operates this store and website, including the related information, content, features, tools, products and services provided through it (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you visit or use the Services, place an order, communicate with us, or otherwise interact with JANE & CO.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, use, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described below.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymous or properly de-identified information.
Depending on how you interact with JANE & CO, we may collect or process the following categories of personal information:
• Contact details, including your name, delivery address, billing address, email address and phone number.
• Order and transaction information, including products viewed, selected or purchased, flavours, fillings, colours, quantities, delivery or pickup details, order notes, payment status and previous transactions.
• Account information, if customer accounts are enabled, including login details, preferences and account settings.
• Communications with us, including information provided through email, WhatsApp, website forms, customer support enquiries, reviews or other messages.
• Device and technical information, including your IP address, browser type, device type, operating system, network connection and other online identifiers.
• Usage information, including how you access, navigate and interact with the website, products, cart and checkout.
• Marketing preferences, including whether you have subscribed to or unsubscribed from promotional communications.
• Payment and financial information required to complete transactions. Payment information may be processed directly by Shopify, payment gateways, banks or other authorised payment providers. JANE & CO does not normally receive complete payment card details.
2. SOURCES OF PERSONAL INFORMATION
We may collect personal information:
• Directly from you, when you place an order, create an account, subscribe to marketing, submit a form or communicate with us.
• Automatically through the Services, including through cookies and similar technologies.
• From Shopify and service providers that support website hosting, payments, analytics, order fulfilment, customer support and delivery.
• From delivery platforms or other partners when you place an order or request a service through them.
• From other third parties where permitted or required by applicable law.
3. HOW WE USE PERSONAL INFORMATION
Providing and improving the Services
We may use personal information to:
• operate and maintain the website;
• process and fulfil orders;
• process payments and confirm transactions;
• arrange delivery or pickup;
• save product selections and customer preferences;
• manage customer accounts;
• provide customer support;
• respond to enquiries, complaints and refund requests;
• improve our products, website and customer experience;
• recommend products that may be relevant to you.
Marketing and advertising
Where permitted, we may use personal information to:
• send promotional emails or messages;
• inform you about new products, offers or seasonal collections;
• measure marketing performance;
• show relevant advertisements on our website or third-party platforms.
You may unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.
Security and fraud prevention
We may process personal information to:
• protect customer accounts and transactions;
• detect, investigate and prevent suspected fraud;
• identify unlawful, unsafe or malicious activity;
• protect JANE & CO, our customers, service providers and the public;
• maintain the security and reliability of the Services.
Communicating with you
We may use your information to:
• confirm and update your order;
• contact you about delivery or pickup;
• answer questions;
• provide customer support;
• inform you about important changes to our Services, policies or account.
Legal and regulatory purposes
We may process information to:
• comply with applicable laws and legal obligations;
• respond to valid requests from courts, government authorities or law enforcement;
• establish, exercise or defend legal claims;
• enforce our Terms of Service and other policies;
• investigate possible violations of our terms or applicable law.
4. COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, local storage and similar technologies to:
• remember your preferences and cart;
• keep the website secure;
• understand how visitors use the website;
• improve website performance;
• measure advertising and marketing;
• personalise content where permitted.
You may be able to manage certain cookie preferences through the cookie banner, browser settings or Shopify privacy controls. Disabling some cookies may affect website functionality.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary for legitimate business purposes, including:
• To Shopify, which hosts and supports our online store.
• To payment gateways, banks and payment processors.
• To delivery providers and fulfilment partners.
• To IT, hosting, cloud storage, analytics and security service providers.
• To customer support and communication service providers.
• To advertising and marketing partners where permitted.
• When you request or consent to disclosure, including for delivery, social media integrations or other third-party services.
• In connection with a business transaction, such as a sale, restructuring, merger or transfer of business assets.
• Where required to comply with legal obligations, court orders, government requests or law enforcement procedures.
• Where necessary to protect our legal rights, customers, business, Services or the rights and safety of others.
Service providers are expected to process personal information only for the purposes for which it was provided and in accordance with applicable contractual and legal requirements.
6. RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services in order to operate, protect, support and improve the Shopify platform and merchant services.
Information submitted through our store may be transmitted to Shopify and to service providers in countries other than your country of residence.
Certain Shopify features may use information obtained from your interactions with JANE & CO and other Shopify merchants. In those circumstances, Shopify may be independently responsible for certain processing activities and for handling requests relating to that processing.
More information about Shopify’s privacy practices and privacy controls is available through Shopify’s Consumer Privacy Policy and Privacy Portal.
7. DELIVERY PLATFORMS AND THIRD-PARTY SERVICES
JANE & CO products may also be available through third-party platforms such as Talabat, Keeta, Deliveroo and Udora.
When you use a third-party platform:
• that platform may collect and process your personal information independently;
• the platform’s own privacy policy and terms will apply;
• JANE & CO may receive information required to prepare, fulfil or support your order;
• prices, promotions, delivery areas and available products may differ from our website.
The Services may also contain links to other third-party websites or online platforms. We do not control and are not responsible for the privacy, security, accuracy or practices of third-party services. You should review their privacy policies before providing personal information.
8. CHILDREN’S DATA
The Services are not intended for use by children who are not legally permitted to make online purchases or provide personal information without appropriate parental or guardian involvement.
We do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or guardian and believe a child has provided personal information to us improperly, please contact us so that we can review and, where appropriate, delete the information.
9. SECURITY AND RETENTION
We use reasonable organisational, technical and administrative measures designed to protect personal information.
However, no transmission or storage system can be guaranteed to be completely secure. Please do not send payment card details, passwords or other highly sensitive information through unsecured communication channels.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• maintain accounts and provide the Services;
• fulfil orders and provide customer support;
• comply with accounting, tax, legal and regulatory obligations;
• resolve disputes;
• prevent fraud;
• enforce contracts and policies.
Retention periods may vary depending on the category of information, the nature of our relationship with you and applicable legal requirements.
10. YOUR RIGHTS AND CHOICES
Depending on your location and applicable law, you may have some or all of the following rights:
• Right to access or know what personal information we hold about you.
• Right to request correction of inaccurate or incomplete personal information.
• Right to request deletion of personal information, subject to legal exceptions.
• Right to request restriction or cessation of certain processing.
• Right to object to processing, including processing for direct marketing.
• Right to request a portable copy of certain personal information.
• Right to withdraw consent where processing is based on consent.
• Right to opt out of promotional communications.
• Right to submit a complaint to an applicable data protection authority.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before processing a request. We will not discriminate against you for exercising a legal privacy right.
You may submit a privacy request using the contact details at the end of this Privacy Policy.
For information processed independently by Shopify, you may also use Shopify’s privacy controls and Privacy Portal.
11. COMMUNICATION PREFERENCES
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Even if you unsubscribe from marketing, we may continue to send non-promotional communications required to:
• confirm or fulfil an order;
• provide delivery updates;
• respond to a support request;
• notify you about account, security, legal or service matters.
12. COMPLAINTS
If you have a complaint about how JANE & CO handles personal information, please contact us using the details below.
We will review the complaint and respond within a reasonable period, subject to applicable law.
Depending on your location, you may also have the right to submit a complaint to the UAE Data Office or another competent data protection authority.
13. INTERNATIONAL TRANSFERS
JANE & CO, Shopify and our service providers may transfer, store or process personal information outside the country where you live.
Where required by applicable law, appropriate safeguards will be used for international transfers. These safeguards may include contractual protections, approved transfer mechanisms or transfers to jurisdictions recognised as providing an adequate level of data protection.
If personal information is transferred from the European Economic Area or the United Kingdom, recognised transfer mechanisms such as Standard Contractual Clauses or equivalent safeguards may be used where required.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• changes to our Services or business practices;
• operational or technical changes;
• changes to service providers;
• legal or regulatory requirements.
The revised Privacy Policy will be posted on this website and the “Last updated” date will be changed. Additional notice will be provided where required by applicable law.
15. CONTACT US
For questions about this Privacy Policy, our privacy practices or a request to exercise your privacy rights, please contact:
JANE & CO
Email: info@janeco-official.com
Phone / WhatsApp: +971 56 286 2727
Address: Kitchen Park K-05, Al Quoz Industrial Area 2, Dubai, United Arab Emirates
